DELIVERY AND RETURNS

DELIVERY, SHIPPING COSTS AND LEAD TIMES

PLEASE ALLOW 1-2 WEEKS FOR KNITTING YOUR ORDER PRIOR TO SHIPPING.

ALL ORDERS WILL BE SENT BY TRACEABLE POST/COURIER ONLY. 
ORDERS FROM OUTSIDE THE EUROPEAN UNION (EU) WILL BE SHIPPED DDP (DELIVERED, DUTY PAID). THIS MEANS NO EXTRA COSTS (DUTY, VAT) WILL BE CHARGED TO YOU! WE COVER ALL THOSE COSTS!

THE FOLLOWING SHIPPING COSTS WILL BE ADDED TO YOUR ORDER (REGARDLESS OF THE VOLUME ORDERED):

- TO GERMANY: 4,99 EUR - DHL - LEAD TIME 1-2 DAYS

- TO EUROPEAN UNION (EU): 9,99 EUR - DHL (STANDARD) - LEAD TIME 2-5 DAYS

- TO OTHER WORLDWIDE DESTINATIONS: 8,99 EUR - 34,99 EUR DEPENDING ON THE SHIPPING DESTINATION AND IF STANDARD OR EXPRESS SHIPMENT. LEAD TIME DHL (STANDARD): 5-12 DAYS, LEAD TIME DHL EXPRESS: 2-7 DAYS.

 

RETURNS:

THE SHIPPING COSTS TO RETURN GOODS WILL HAVE TO BE COVERED BY THE CUSTOMER.
IT IS MANDATORY TO USE TRACEABLE POST/COURIER ONLY! PLEASE INFORM US ABOUT THE TRACKING NUMBER ONCE SHIPPED BY SENDING AN EMAIL TO SHOP@KARAKORAM.DE .
PLEASE NOTE: WE CANNOT BE HELD RESPONSIBLE FOR LOST PACKAGES. BUT WE WILL BE HELPFUL WHEREVER NECESSARY! THANKS FOR YOUR UNDERSTANDING.
THE BUYING PRICE FOR RETURNED GOODS WILL BE REIMBURSED WITHOUT THE ORIGINAL SHIPPING COSTS.

PLEASE SEND RETURNS TO THE FOLLOWING ADDRESS:

KARAKORAM GMBH
GRAF-STAUFFENBERG-STR. 24
50374 ERFTSTADT
GERMANY

CONTACT PERSON: CHRISTIAN BROCKMEYER
PHONE NUMBER: +49 2235 7104250