TERMS AND CONDITIONS

OUR TERMS AND CONDITIONS ARE STANDARD AGREEMENT TERMS. THEY ARE VALID FOR ALL PURCHASES VIA THE KARAKORAM ACCESSORIES ONLINE STORE.

 

1. VALIDITY AND TERMINOLOGY

THE FOLLOWING TERMS AND CONDITIONS ARE APPLICABLE FOR THE BUSINESS RELATIONSHIP BETWEEN KARAKORAM GMBH (HEREAFTER CALLED "KARAKORAM" OR "US/WE") AND THE CONSUMER (ALSO CALLED "YOU") AT THE TIME THE ORDER IS PLACED. ANY DISCREPANCIES OR OTHER GENERAL TERMS OF AGREEMENT AND/OR CONDITIONS OF THE CONSUMER ARE - IRRELEVANT OF THEIR DESCRIPTION - EXPLICITLY CONTRADICTED, UNLESS WE ACCEPT THEM SPECIFICALLY AND IN WRITING.
SPECIFIC AGREEMENTS WITH THE CONSUMER IN INDIVIDUAL CASES ALWAYS HAVE PRIORITY OVER OUR GENERAL TERMS AND CONDITIONS OF SALE. ANY AMENDMENT, AND ADDITION TO, AS WELL AS THE WITHDRAWAL OF THESE TERMS AND CONDITIONS MUST BE IN WRITING IN ORDER TO BE VALID.  THE SAME APPLIES TO ANY WAIVER OF THIS WRITTEN-FORM REQUIREMENT.

 

2. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

OUR WEBSITE IS AN INVITATION TO THE CONSUMER TO PLACE AN ORDER TO BUY A PRODUCT. THE EMAIL ORDER CONFIRMATION SENT TO YOU DOES NOT YET LEAD TO A CONTRACT OF SALE. PLEASE NOTE THAT THIS DOES NOT MEAN THAT YOUR ORDER HAS BEEN ACCEPTED. THE ORDER CONSTITUES AN OFFER TO US TO BUY A PRODUCT. ALL ORDERS ARE SUBJECT TO ACCEPTANCE BY US. THE CONTRACT APPLIES AFTER THE DELIVERY OF THE PRODUCTS, THIS IS THE DECLARATION OF THE ACCEPTANCE. PRODUCTS THAT ARE NOT DELIVERED TO NOT RESULT IN A CONTRACT.
SLIGHT DISCREPANCIES IN COLOUR WHEN COMPARED TO THE PRODUCTS SHOWN ON THE WEBSITE ARE POSSIBLE AND DUE TO TECHNICAL CONDITIONS.
WE DO NOT  ACCEPT ORDERS FROM CUSTOMERS UNDER THE LEGAL AGE OF 18.

3. RETENTION OF TITLE

THE DELIVERED GOODS REMAIN OUR PROPERTY UNTIL FULL PAYMENT OF ALL CLAIMS.

 

4. PRICES AND SHIPPING COSTS

ALL PRICES ARE FINAL, THEY INCLUDE VAT. DELIVERIES OUTSIDE THE EU ARE SHIPPED TAX-FREE AND DUTY UNPAID.
SHIPPING COSTS WILL BE ADDED TO THE INDICATED PRODUCT PRICE. THE SHIPPING COSTS VARY DEPENDING ON THE DESTINATION.

FOR SHIPMENTS OUTSIDE THE EUROPEAN UNION (EU) THE CUSTOMER WILL HAVE TO PAY FOR ALL TAXES, FEES AND OTHER COSTS INCURRED FROM IMPORTING THE GOODS. THESE COSTS WILL NOT BE REIMBURSED SHOULD THE GOODS BE RETURNED.

RETURN CHARGES: CUSTOMERS WHO WISH TO RETURN THEIR PURCHASE HAVE TO ORGANISE THE RETURN OF THE PRODUCTS THEMSELVES AND CARRY ALL COSTS INCURRED. IN CASE OF LOSS OF THE SHIPMENT DURING THE RETURN TRANSPORT, WE CANNOT BE HELD RESPONSIBLE. IN ORDER TO MINIMIZE ANY RISK, PLEASE RETURN BY TRACEABLE POST ONLY.

5. DELIVERY

UNLESS OTHERWISE STATED IN THE OFFER, WE SHIP OUT THE ORDERED GOODS WITHIN 3 WORKING DAYS AFTER RECEIPT OF THE ORDER. WE SHIP OUR GOODS BY TRACEABLE POST ONLY, PREFERABLY BY DHL OR DHL EXPRESS.

 

6. RETURNS

YOU CAN CANCEL YOUR CONTRACT UP TO 14 DAYS AFTER RECEIVING THE PRODUCTS WITHOUT CITING ANY REASON BY NOTIFYING US IN WRITING (LETTER OR EMAIL) OR BY RETURNING THE PRODUCTS TO US. PLEASE INFORM US BY EMAIL OF YOUR INTENTION TO RETURN THE PRODUCTS TO US AND LET US KNOW THE TRACKING NUMBER OF YOUR RETURN SHIPMENT.

IF YOU WISH TO RETURN PARTS OR ALL OF YOUR ORDER A PARTIAL OR FULL REFUND WILL BE PAID WITHIN 5 WORKING DAYS AFTER THE GOODS HAVE ARRIVED IN THEIR ORIGINAL AND UNDAMAGED CONDITION AT KARAKORAM.

THE RETURNS HAVE TO BE SENT TO THE FOLLOWING ADDRESS:

KARAKORAM GMBH
GRAF-STAUFFENBERG-STR. 24
50374 ERFTSTADT
GERMANY

CONTACT PERSON: CHRISTIAN BROCKMEYER
PHONE: +49 2235 7104250

 

PLEASE NOTE THAT YOU ARE RESPONSIBLE TO TAKE CARE OF THE PRODUCTS YOU RECEIVED FROM US WHILST THEY ARE IN YOUR POSSESSION. WHEN RETURNING THE PRODUCTS TO US, PLEASE ENSURE THAT THEY ARE IN THE SAME CONDITION THEY WERE WHEN YOU RECEIVED THEM ( UNWORN, ALL LABELS INTACT AND IN ORIGINAL PACKAGING). IF YOU FAIL TO COMPLY WITH THIS OBLIGATION, WE MAY HAVE THE RIGHT TO REFUSE THE RETURN AND THUS THE REFUND OF YOUR PAYMENT.

THERE IS NO RIGHT TO RETURN A PRODUCT IF THE ORIGINAL LABEL WAS REMOVED FROM THE PRODUCT. IN THIS CASE WE ASSUME YOU HAVE ACCEPTED THE PRODUCT.

 

7. OUR LIABILITY

IN CASE OF ANY DEFECT TO OUR DELIVERED PRODUCTS YOU HAVE THE RIGHT TO ASK FOR A SUPPLEMENTARY PERFORMANCE (NEW DELIVERY OR REMOVAL OF DEFECT). KARAKORAM IS AUTHORIZED TO REFER THE CONSUMER TO A NEW DELIVERY, IF REMOVAL OF THE DEFECT WOULD CAUSE A DISPROPORTIONAL OUTLAY.

 

8. PAYMENT

YOU CAN PAY FOR YOUR ORDER VIA ALL PAYMENT TYPES OFFERED IN OUR ONLINE STORE. ALL PAYMENTS ARE TRANSACTED IN EUR.

 

9. DATA PROCESSING, PROTECTION OF DATA PRIVACY

BY USING OUR ONLINE SHOP YOU AGREE THAT ALL PRIVATE INFORMATION SUCH AS NAME, SURNAME, ADDRESS, IF NECESSARY ALTERNATIVE DELIVERY ADDRESS AS WELL AS EMAIL ADDRESS CAN BE SAVED AND USED FOR PROCESSING PRESENT AND FUTURE ORDERS. ALL YOUR PERSONAL DATA WILL BE HANDLED WITH UTMOST CARE AND CONFIDENTIALITY BY US.
FURTHER INFORMATION REGARDING CUSTOMER DATA PROTECTION CAN BE FOUND IN OUR DATA PROTECTION DECLARATION.

 

10. GOVERNING LAW AND JURISDICTION

FOR ALL CONTRACTS MADE VIA THIS WEBSITE ONLY GERMAN LAW APPLIES, WITH THE EXCLUSION OF THE UNITED NATIONS CONVENTION ON CONTRACTS FOR THE INTERNATIONAL SALE OF GOODS. THE PLACE OF JURISDICTION IS COLOGNE, GERMANY.